Refund Policy

No. Every plan unlocks the creator database the moment payment clears, so all payments are final. You can cancel at any time and keep full access until the end of the period you paid for. See the pricing page to pick the plan that fits.

No. The $1 trial gives you full Starter access straight away, including filters, profiles and searches, so it is final once access is granted. It is the lowest-cost way to see the full database before choosing a plan on the pricing page.

Sign in, open your profile page and cancel before your next billing date. No further charges are taken, and every feature stays available until the paid period ends. You can start a new plan whenever you need the database again. Your plan options are on the pricing page.

Yes. Cancelling stops the next renewal, not your current period. You keep searches, filters, profiles and shortlists until the date your paid period ends, so you get the full value of what you have already bought. Make the most of it on search.

No. Plans are billed per period and partial periods are not credited. The best time to cancel is close to your renewal date, so you can use every remaining day of access on search first.

No. Monthly search allowances reset each billing period and are not paid out as cash or credit. Extra search packs work differently: they stay in your balance and carry over while your account is active. Compare allowances on pricing.

No. Search packs (+5, +10 and +15) are added to your balance immediately, so they are final. The good news is that pack searches carry over between billing periods while your account is active, so nothing is wasted. Run them any time on search.

Upgrades apply immediately and you pay only the difference due today, so they are final once applied. If the higher plan is more than you need, you can move to a different plan at your next renewal from your profile page. Compare plans on pricing.

Email us with your account email and the payment date. If a genuine billing error happened on our side, such as a duplicate charge, we will correct it. That is fixing a mistake, not refunding a service you used. Reach us through the contact page.

The product is digital and delivered instantly. Profiles you have viewed and shortlists you have built stay useful after the session ends. Keeping sales final lets us hold prices low, keep the $1 trial available and invest in better creator data. Start on the pricing page.

No. A list unlock reveals the full creator list as soon as you pay, so it is final once revealed. If you only need one market or niche, a filtered search can be a lighter-weight option.

Please contact us first. Most billing questions are resolved quickly by email. Accounts with an open chargeback may be paused while the dispute is reviewed, which interrupts your access to the database. Reach us first through the contact page so we can answer your question quickly and keep your access running.

No. Nothing in the policy limits consumer-protection rights that apply to you and cannot be excluded. By completing a purchase you agree that access starts immediately. Read it together with the terms. Questions about a specific charge can go to our team by email, and we will reply with a clear answer.

Talk to us before you cancel. We can help set up filters by country, language, niche or tier, build a shortlist for a live brief, or suggest a plan with the right search allowance. Most members find the creators they need once filters are set. Message us on the contact page.

Use the contact page or email the address listed on the refund policy. Include your account email and the payment date so we can look up the charge quickly and give you a clear answer.